Dear Western Financial Group community of customers:

Western Financial Group Insurance Solutions remains strongly committed to addressing issues that could impact our customers as well as their businesses and employees. As COVID-19 concerns continue to escalate throughout Canada, we are working diligently with our Insurer partners to provide clients with clear information. Our objective is to collaboratively support the questions that may arise with respect to potential policy coverage through these unprecedented times.

Like you, Western is following the guidance of health organizations during this situation, while acknowledging we must deliver customer care at the highest level.

This means serving you, our customers, in a manner resulting from the realities brought by COVID-19. Our branches are open for business or if you wish, you can work with our experts by phone or email.

Your families and loved ones are important — safety comes first. Protecting our teams, customers and communities comes by way of taking socially responsible steps to prevent the spread of the virus.

We ask that if you’re visiting one of our brokerages and experiencing any cold or flu-like symptoms, the preferred channel for caring for your insurance needs is email, phone or online to keep everyone safe.

On behalf of the Western team, I would like to extend our gratitude and respect to health care providers in Canada and around the world.

As your trusted insurance experts and neighbours, Western brokers are ready to support, help and look after your requirements. I do, however, acknowledge in advance that during times like these, you may experience service interruptions.

Thank you for your ongoing support and for placing your trust in Western Financial Group Insurance Solutions.

These are challenging times and our insurance experts are working hard to care for you.

Sincerely,

Grant Ostir
President, Western Financial Group Insurance Solutions

Kenny Nicholls
CEO and President of Western Financial Group

Western Financial Group Insurance Solutions

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