As COVID-19 Continues To Evolve,
We Are Here To Help.
The continued spread of COVID-19 has forced communities, businesses and governments to adjust to an ever-changing reality. From cancelled community events to the closing of municipal facilities, COVID-19 has brought a period of uncertainty to municipalities in Manitoba. We want to ensure that we are providing you with the latest information, guidance, and resources as the COVID-19 situation evolves in Manitoba.
Our Service Teams
We have taken measures to ensure that all our staff have the necessary tools available to continue to provide you with excellent service during this period of uncertainty. We are confident that these measures will allow us to carry on our normal business operations during our regular office hours of 8:00 am to 5:00 pm Central Standard Time, Monday to Friday.
Commercial Insurance Service
Drew Woytko, Manager
Phone: (204) 943-0331 ext. 7274
Toll Free: 1-800-665-8990 ext. 7274
Charmaine Borcelis, Account Executive
Phone: (204) 942-2555 ext. 6008
Toll Free: 1-800-665-8990 ext. 6008
Kristin Keating, Commercial Insurance Advisor
Phone: (204) 943-0331 ext. 6154
Toll Free: 1-800-665-8990 ext. 6154
Employee Benefits Service
Jordan Lontajo, Program Manager
Phone: (204) 943-0331 ext. 6576
Toll Free: 1-800-665-8990 ext. 6576
Rudy Penner, Director
Phone: (204) 943-0331 ext. 6163
Toll Free: 1-800-665-8990 ext. 6163
Mental Health Support
The Anxiety Disorders Association of Manitoba (ADAM) has opened an anxiety support line to help Manitobans cope with the stress of COVID-19. Effective Monday March 23 any person who feels they need to speak with someone to help them ease the stress, they can contact ADAM at 204-925-0040 and speak with a member of the ADAM team.
Frequently Asked Questions
Updated: April 2, 2020
If a municipality doesn’t cancel or restrict events with 25 or more people in their facilities, will they be liable or covered by insurance?
If a municipality knowingly defies a government order, they could be found liable if they were to allow an event or gathering to take place within municipal facilities in conflict with a government advisory. There is an exclusion under the liability policy known as “Expected or Intended Injury” which could be triggered if a municipality ignores a government issued advisory, and then suffers a loss.
As of Friday, May 22nd, 2020 the most recent update from the Province of Manitoba has restricted public gatherings to no more than 25 person(s) indoors, and 50 person(s) while outdoors. These restrictions apply to all social gatherings, including places of worship, weddings and funerals. It is important municipalities ensure that all social distancing guidelines continue to remain enforced, in an effort to keep all staff and the general public safe, as referenced within Phase Two of “Manitoba’s Pandemic and Economic Roadmap for Recovery” effective June 1st, 2020. Phase Two has allowed for openings and operations of businesses and recreational facilities within the Province of Manitoba, as long as they are following established guidelines for operating safely.
For more information, please refer to the following;
Province of Manitoba – Restoring Safe Services –
Province of Manitoba – Risk Assessment and Mitigation Tool –
Province of Manitoba – Sports Guidelines –
Since many events are being cancelled at municipal facilities, is there coverage for a loss of revenue related to these cancellations?
Business Interruption coverage requires physical damage to the premises, as a result of an insured cause of loss, such as; fire, water, or flood, in order to respond. In the context of COVID-19, the required damage component restricts the ability for the policy to respond should a municipality be required to cease operations by mandate of any provincial, or federal authority.
We are needing to close down some facilities to ensure the safety of our employees and the public. Can these employees maintain coverage while on temporary leave?
Yes, employees that are affected by closures are eligible to maintain coverage while on leave. As long as premium payments are being remitted for employees they will remain eligible.
Should a vaccine be created for COVID-19, will that be an eligible expense under my benefits plan?
Yes. Your AMM group benefits plan does offer an eligible maximum for vaccines. Please contact firstname.lastname@example.org for further information.
Can I stock up and refill my prescription earlier?
Effective May 11, 2020, the Province of Manitoba has lifted the 30-day limitation on prescription fill-ups as long as the drug is not affected by shortages. Should you be residing in a different province but work within MB, the 30-day limitation is still in place. It would be best to contact your pharmacy directly to inquire as they would need to follow their province’s set guidelines to avoid any stockpiling.
If you cannot pick up your prescription due to illness or cannot find a way to pick your prescription, please contact your pharmacy. Many pharmacies in MB offer delivery service.
I need to cancel my trip, will I be refunded?
Your group policy does not offer any type of travel cancellation.
What does it mean for my travel coverage?
The Canadian government has a global travel advisory in effect and therefore all non-essential travel outside of Canada should be avoided. Therefore, all travel claims will no longer be valid.
If you are in an area in which your travel coverage will expire due to a quarantine, MB BlueCross will extend the emergency medical coverage until the end of the quarantine. Please contact MB BlueCross at 1-888-596-1032 to inform them of your situation.
I have been diagnosed with COVID-19, will my group benefits plan cover the prescribed drugs?
Yes. Your health is very important to us, under your AMM group benefits plan COVID-19 is a recognized illness. For further information please refer to your employee booklet or contact MB BlueCross at 1-888-596-1032.
I have been directed to self-quarantine or have been diagnosed with COVID-19, what are my options?
For those who have Short Term Disability (STD) coverage through Western Financial Group Insurance Solutions, STD benefits will be payable for 14-days without the need for the Attending Physician Statement (APS). Instead, the employee will be required to complete a “C19 Confirmation Form” prior to any benefits being issued. If the absence extends past the 14-day quarantine period, the Attending Physician’s Statement will be required. Please call our office at 1-800-665-8990 if you require a C19 Confirmation Form.