Director, Commercial Claims


Western Financial Group Insurance Solutions specializes in sales, underwriting, placement, and servicing of commercial Insurance and employee benefits products across Canada. We are looking for a Director of Commercial Claims to lead our Commercial Claims team.

The Commercial Claims team is responsible for gathering, assessing information negotiate settlement of commercial property and casualty claims. As a client facing department, our Commercial Claims team provides superior customer service and responsiveness to both internal and external clients. The Director of Commercial Claims will guide the claims team while maintaining strong external relationships with our insurers, and industry partners. The Director will be responsible for developing, creating, and maintaining efficient workflows, implementing tactical plans and participating in strategic planning.

Success in this role requires the ability to build strong relationships with new and existing commercial clients. You have the opportunity to set claims strategies and drive development, and implementation to achieve business goals and targets. We are looking for a motivated leader with the ability to deliver in difficult situations, provide mentorship to the claims team and support a positive work environment.


What we are looking for:  

  • 5+ years’ experience in a people management role
  • 3+ years’ experience in a Direct Commercial Claims insurance experience
  • Proven track record in team motivation, mentorship and coaching
  • Superior communication skills
  • CAIB or CIP designation
  • Post-secondary degree or diploma in Business studies; an equivalent combination of education and experience will be considered.


What We Offer You:

  • Vibrant, collaborative team environment
  • Competitive compensation package
  • Extended health and dental benefits, 50% premium paid
  • Generous vacation allocation in addition to personal days
  • Company-matched investment and saving programs


To apply for this opportunity, forward your resume and cover letter to